Interactive voice response on PBX is a great way to increase productivity of employees rather than answering simple questions, IVR can do that and moreover IVR now a days can also help in accepting payments and also registering complaints.
- 1. Can work 24/7 without any human intervention.
- 2. Can be customised as and when needed.
- 3. Makes easy for customer interaction.
- 4. No human error and increase staff efficiency